FREQUENTLY ASKED QUESTIONS
Looking for more info on us here at Your Lofts? Please check out our frequently asked questions below:
Is there parking?+
Yes there is street parking with a permit. The permit is found inside your apartment. Simply place it on the dash of your car and remember to return it before check out.
Are there facilities to wash my clothes?+
Yes in the apartment there is a washer /dryer. We also partner with an amazing local company called Launder and Press. They can pick up your clothes, wash and iron them and return them. They also have a dry cleaning service however please note the dry cleaning service can take a few days. With external laundry services I recommend contacting Launder and Press directly on their instagram @launderandpress or on the shop telephone number 0191 429 0261.
What is provided in the apartment kitchen?+
The kitchen is fully equipped with all you need to cook up a storm! The kitchen has a fan oven, a microwave, 4 hobs, a kettle, a toaster and a selection of saucepans, frying pans and adequate kitchen utensils. We also have lovely crockery from Habitat and provide olive oil, salt and pepper.
Do you provide tea and coffee?+
Yes, we provide tea and coffee however any additional preferences like your desired milk or foodie items etc you can buy from Tescos which is 2 minutes in the car or 8 minutes walking from the apartment.
Do you provide any toiletries? +
We are treating you to the absolutely divine Arran Sense of Scotland aromatherapy seaweed and sage shampoo, shower gel and hand wash. It smells unreal and is a natural product.
Do you provide cleaning products? +
Yes we provide all the cleaning products you should need eg: antibacterial sprays, glass cleaner, bleach, micro fibre cloths, dish cloths.
Where do we put our rubbish?+
If you exit the main front door and turn left you will see all the large bins on the left about a 15 second walk from the front door. There are general waste bins and recycling.
Do you provide bedding and towels? +
Yes we provide high quality bedding and towels. The beds are made up exactly as shown in our advertising photos and each guest is provided with one large towel and one hand towel. Upon check out there is no need to strip the beds we take care of all of this for you, all you have to do is relax and enjoy your stay!
How do I work the heating? +
The heating is controlled via the circular thermostat, it is located near the kitchen / living room in each apartment. Simply press the button to wake up the screen. Press CH Mode (change mode) and here you can cycle threw OFF, Auto and Manual. Select Manual and simply use the UP and Down arrows to select your desired temperature. If the temperate is currently 15 and you turn it up to 20, it will flash at 20 and then drop back down to 15 whilst it heats up. If you wish to turn OFF your heating, press CH Mode until you see it move to OFF. Please do not alter the boiler or the radiators, only use the thermostat to set your desired apartment temperature.
Do you have a TV in the apartment? +
Each apartment has a smart TV in the living room and a TV in each bedroom. You have access to the regular TV channels and all smart TV capabilities eg: Netflix, Amazon prime, You tube etc.
If my apartment has a sofa bed, where is the bedding stored?+
If your apartment has a sofa bed then the spare bedding will be stored in the laundry cupboard. Here you will find your bedding made up and all you will need to do is open the sofa bed. We leave it set up this way so that our guests can enjoy the living space and quickly and easily make the bed up at bedtime!
How do I access the property? +
If you are in one of our lofts with an internal door (lofts 1-6) then you will be sent a digital pin. This pin is unique to your booking and will allow you to gain access for the duration of your stay. You simply enter the pin into the key pad followed by # and voila your apartment for will unlock. As you exit the apartment the door will automatically lock behind you. If you are staying in an apartment with it’s own private exterior entrance (loft 7 or loft 8) you will access your apartment via a key kept in a lock box. You will be sent the instructions including the lock box pin code before your check in date.
What do I do if I have made a booking and need to change the date of my booking, can I do this?+
We do not do refunds once your bookings been made, however we are happy to review a date change should your circumstances change. If you need to request a date change, please contact Sarah directly and she will review the date you booked, the duration of your booking and the dates you wish to amend the booking to. In order to complete a date change we require at 21+ days notice. This will depend how long the calendar has been blocked, prior to the date change request. We will always do our very best to accommodate our guests needs so each case will be reviewed on an individual basis.
Do you recommend a local taxi service?+
The local taxi service we recommend is called Blue Line. In the entrance hall there is a taxi butler. You simply press a button and it will call you a taxi. Super quick and easy and with a company we know and trust.
Can you recommend local restaurants / things to do in the local area?+
Yes, we share this information in the welcome book in your apartment you can also find this information in the ‘Local Adventures’ section of our website.
What do I do incase of an emergency? +
Incase of any emergency you will contact your host Sarah on 07496 640 746. If you need assistance with a non-emergency please contact Sarah via your booking channel inbox or via email Sarah@yourlofts.com.